From BJ: "Librarians are inveterate dial-twisters... if there's not a dial to twist we ask them to put some dials on there to twist. OCLC has to resist all the requests for local customization if they are going to get anywhere, and instead focus on commonalities between organizations."
Also: "OCLC is very responsive to data... (rather than "staff feel that...")." Bring data to the table.
On the whole, OCLC has been good to work with for UW.
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